Refund Policy

At Rua Essentials, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.

1. Returns
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame: You have 15 calendar days from the date of delivery to initiate a return.

2. How to Initiate a Return
To initiate a return, please contact us at 971 50 465 9697 with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.

3. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at care@ruaessentials.com, and we will provide you with further instructions.

6. Contact Us
If you have any questions about our refund policy, please contact us at:
Email: care@ruaessentials.com
Phone: 971 50 465 9697