Shipping Policy
Shipping Policy
At Rua Essentials, we prioritize delivering your orders swiftly and efficiently within the Dubai. Please review our shipping policy for more information.
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.
2. Domestic Shipping
We offer shipping across Dubai. After your order is processed, delivery typically takes 2-5 business days depending on your location.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout based on your delivery location.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment’s status.
5. Delays
Occasional delays may occur due to factors beyond our control, such as courier issues or high order volumes. Rua Essentials is not responsible for such delays, but we will work with our shipping partners to ensure timely delivery.
6. Lost or Damaged Packages
Rua Essentials is not responsible for lost or damaged packages during shipping. If your package arrives damaged, please contact us at +971 50 465 9697 immediately for assistance.
7. Questions or Concerns
If you have any questions regarding shipping, feel free to reach out to us at care@ruaessentials.com and we’ll be happy to assist you.